Shipping policy
SHIPPING AND RETURNS
These are the Shipping and Returns Conditions of TASMANIAN HOSE SOLUTIONS PTY LTD trading as BREW HOSE (ABN 81 652 732) (“BREW HOSE”, “we”, “us”) on our website located at www.brewhose.com.au, which is owned and operated by us (Website). These Terms and Conditions also incorporate our Terms of Use, Disclaimer and Privacy Policy, all of which can be found on our Website.
Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.
- POSTAGE AND DELIVERY
We post products to within Australia only. We use delivery service providers to help us get our products to you. a) Rates
You agree to pay to us postage fees as calculated at checkout.
As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).
Our delivery service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website.
- b) Dispatch Timeframes
We process all orders within one business day of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day.
We ask for your patience as this handling period may vary, for example, if we have a high volume of orders.
You acknowledge that we’re not liable for any delay in dispatch of your order.
- c) Delivery Timeframes
Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider. As a guide, your orders should arrive within 1-10 business days anywhere within Australia, unless advised otherwise.
- d) Delivery Address
It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.
- e) Orders Lost in Transit
When we dispatch your order, we will give you a tracking code for you to track the progress of your order.
If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.
- f) Risk
Risk in each order passes to you on delivery to your nominated address. You must sign for your delivery, unless you’ve given authority to leave unattended. If you’ve authorised us or our agents to leave your order unattended at that address, the order will be taken to have been delivered on leaving the order at the address. If you ask us to deliver to an address and you’re not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person.
Website Terms and Conditions of Sale 1
If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit.
- REFUND PROCEDURE
If you need to return a product, please contact our customer service department at sales@brewhose.com.au, so they can identify the issue and provide you with a return goods authorization number (RGA). No product can be returned without an RGA number attached. You may return an item if it is within 30 days of the purchase date.
All hose assemblies are non-returnable unless it is our mistake. All other products come with a 30 day return policy, if they are in brand new condition and the customer is responsible for all return shipping costs. The refund will be issued once the item is received with proper documentation and is approved by our team.
Please note: Any returns sent without a valid RGA number will be returned to sender and no credit will be issued.